Welcome to uCell2us! You may use our Website and the services provided only on the condition that you agree to do so in accordance with the following terms. By using the Website, you signify your agreement to the following terms ("Site Terms").
The Website is a service made available by uCell2us, LLC. The site terms have the same effect as an agreement in writing and govern your use of the Website. If you do not agree to the Site Terms, please do not use the Website. We may modify the Site Terms at any time. If you do not agree to the changes, you may discontinue using uCell2us before the changes take effect. Your continued use of uCell2us after any such changes take effect constitutes your acceptance to such changes. Each time you visit or log into the Website, you reaffirm your acceptance of the Site Terms. You are responsible for regularly reviewing the Site Terms, by clicking on the "Legal" link at www.uCell2us.com.
The Website gives users the ability to sell certain electronic devices such as mobile phones (collectively, the "Product") subject to these site terms. You agree that all transactions will be performed electronically. We may, in our sole discretion, change or discontinue any or all aspects of the Website at any time, without notice, and without liability to you.
The Website may contain information, content or advertisements text, photographs, designs, graphics, images, sound and video recordings, animation and other materials and effects (collectively, the "Content") that are protected by copyrights, trademarks, service marks, trade dress, patents or other intellectual or proprietary rights owned by uCell2us or other third parties.
UCell2us retains all rights, title and interest in the Website, technology, and all underlying technology and data including any enhancements, software, applications and improvements related to the Website (the "Technology")(the terms Content and Technology collectively will be referred to as the "Materials"). You may not remove any electronic or printed copy of any copyright, trademark, or other proprietary notice.
uCell2us provides the Website and the Materials for your individual, non-commercial use and solely for the purpose of carrying out individual transactions with the Website. Any other use of the Website or the Materials is strictly prohibited. You may not, either directly or indirectly:
1. Modify, republish, redistribute, delete, resell, sublicense, publicly perform, cache by proxy the Website or Materials without the express written permission of uCell2us or the applicable rights holder;
2. Use the Materials for telemarketing, direct marketing, and commercial mass e-mail or by agents or representatives or e-mail spammers;
3. Reverse engineer, decompile, disassemble, merge, copy, use, disclose, rent, lease, loan, sell, sublicense or transfer the underlying source code or structure or sequence of the Technology or delete or alter author attributes or copyright notices;
4. Use any network monitoring or discovery software to determine the site architecture, or extract information about usage or users;
5. Reformat or frame any portion of the Website or Materials;
6. Use any device, software or routine that interferes with the proper working of the Website, or otherwise attempt to interfere with the proper working of the Website;
7. Take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure;
8. Violate the Site Terms, applicable law or the rights of others; or disrupt or interfere with the security of, or otherwise cause harm to, the Website.
Any permitted use of the Website does not extend to using the Website or Materials for any illegal purpose, or to transmit to or through the Website or to or through any service any illegal, harmful, threatening, defamatory, obscene, hateful, pornographic or other objectionable material of any kind, or to interfere with, abuse or otherwise violate the legal rights of any third party using the Website or Materials.
Without limiting other remedies, we may limit, suspend, or terminate our service, prohibit access to our website, remove hosted content, and take technical and legal steps to keep users off the Sites if we think that they are creating problems, possible legal liabilities, or acting inconsistently with the letter or spirit of our policies.
You represent and warrant to us that (a) you are legally capable to enter into contracts, (b) you are providing us at all times true, accurate and up to date information about yourself, (c) you will comply at all times with the Site Terms and applicable law and (d) your use of the Website and any transactions that you make with us will not violate the rights of any third party. You further represent and warrant that the device you intend to sell is rightfully owned by you free and clear of all liens and/or encumbrances.
We warrant that the Services will conform substantially to the descriptions set forth on the website. In the event of any breach of this warranty, the Customer's sole and exclusive remedy, and uCell2us’ sole and exclusive liability, shall be (at uCell2us option) to remedy the failure or to refund the monetary amount paid for the services by the Customer, if any. Except as set forth in the foregoing sentence, we make no representations or warranties of any kind regarding the Services.
WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING: ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, AND ANY AND ALL WARRANTIES ARISING FROM COURSE OF DEALING AND USAGE OF TRADE; THAT THE SERVICES AND UCELL2US PROPERTY WILL MEET YOUR REQUIREMENTS, WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE OR OPERATE WITHOUT ERROR, AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE OPERATION, USE OR OTHER EXPLOITATION OF THE SERVICES OR ucell2us PROPERTY, AND AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED FROM THE SERVICES OR THE UCELL2US PROPERTY.
UNDER NO CIRCUMSTANCES WILL YOU BE ENTITLED TO RECOVER FROM US ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, PUNITIVE OR SPECIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR LOSS OF USE), WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE ARISING FROM OR RELATING TO THE SERVICES OR UCELL2US PROPERTY, EVEN IF UCELL2US HAS BEEN INFORMED OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
IN ANY EVENT, UCELL2US’ MAXIMUM AGGREGATE LIABILITY FOR ANY AND ALL DAMAGES ARISING FROM THE SERVICES OR THE UCELL2US PROPERTY SHALL BE A REFUND OF THE AMOUNT PAID BY YOU TO US, IF ANY.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF WARRANTIES OR OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
Customer agrees to indemnify and hold uCell2us, our affiliates, suppliers, licensors and partners, and the officers, directors, employees, agents and representatives of each of them harmless, including costs, liabilities and legal fees, from any claim or demand made by any third party due to or arising out of (i) your access to or use of Services, (ii) your violation of these Terms & Conditions, or (iii) the infringement by you, or any third party, of any intellectual property or other right of any person or entity. uCell2us reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of uCell2us. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
You and uCell2us agree that all matters arising from or relating to, the use and operation of the Site and/or the Services will be governed by the substantive laws of the Commonwealth of Virginia. You agree that all claims you may have arising from or relating to the operation, use or other exploitation of the Site and/or the Services will be heard and resolved in the federal and state courts located in Virginia. You consent to the personal jurisdiction of such courts over you, stipulate to the fairness and convenience of proceeding in such courts, and covenant not to assert any objection to proceeding in such courts.
No delay or omission by us in exercising any of our rights occurring upon any non-compliance or default by you with respect to any of these Terms & Conditions will impair any such right or be construed to be a waiver thereof, and a waiver by us of any of the covenants, conditions or agreements to be performed by you will not be construed to be a waiver of any succeeding breach thereof or of any other covenant, condition or agreement hereof contained. As used in these Terms & Conditions, "including" means "including but not limited to." If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, then these Terms & Conditions will remain in full force and effect and will be reformed to be valid and enforceable while reflecting the intent of the parties to the greatest extent permitted by law. Except as otherwise expressly provided herein, these Terms & Conditions set forth the entire agreement between you and uCell2us regarding its subject matter, and supersedes all prior promises, agreements or representations, whether written or oral, regarding such subject matter. You agree that the electronic text of these Terms & Conditions constitutes a writing and your assent to the terms and conditions hereof constitutes a "signing" for all purposes.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE COMPLETING CHECKOUT. THIS IS A LEGALLY BINDING CONTRACT BETWEEN YOU AND UCELL2US INC. ("UCELL2US"). BY PARTICIPATING IN THE UCELL2US SERVICES AND COMPLETING THE TRANSACTION YOU ARE ACCEPTING THESE TERMS AND CONDITIONS AS SET FORTH BELOW. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS, DO NOT COMPLETE CHECKOUT OR SEND IN YOUR ELECTRONIC DEVICE(S).
This website is operated by uCell2us LLC, which provides a marketplace for UCell2us(s) to offer UCell2us Services through which you can sell certain consumer electronic devices (the "Device") by receiving an "Offer" from uCell2us after you submit your device. The terms and conditions below (the "Terms of Service") govern your transaction to sell your Device. You must agree to abide by these Terms and Conditions in order to complete a transaction with uCell2us through the Website.
You must be, and by requesting, receiving or using UCell2us Services, you represent and warrant that:
You are at least eighteen (18) years of age;
You are the actual, legal owner and title holder of any and all Devices sold or attempted to be sold to uCell2us or if you are not the owner, you are specifically authorized in writing to sell the Devices by the actual, legal owner;
Unless specifically authorized in writing as stated in above, you are acting on your own behalf and not as the agent or representative of another person;
No other person or entity has any claims to or liens on the Devices; and
You are intending and agreeing to be legally bound by these Terms and Conditions. uCell2us may request documentation or other proof of compliance with any of these requirements.
The Device, and the sale and shipment of the Device to uCell2us shall not be counterfeit, stolen or fraudulent; must comply with all applicable federal, state and local laws, statutes, regulation and ordinances, including all import and export laws; and may not infringe on any third party intellectual property rights, such as copyrights or trademarks.
uCell2us determines, in its sole discretion, which Devices are eligible for purchase. All Offers provided by uCell2us will be based on uCell2us’ own determination of the device value in reliance on the accuracy of the information you supply including the model, carrier, brand and condition. Devices must be sent to uCell2us with all internal and external components to receive an accurate Offer. To accept an Offer, you must provide your personal information and complete the checkout process. If you accept the Offer, you are agreeing to provide your Device to uCell2us for the Offer price by mailing your Device to uCell2us. If you do not accept the Offer, the specific transaction expires. If you choose not to accept the Offer and decide at a later time that you do want to accept the Offer, you will need to start the transaction process again at which point the Offer may be different. Any Offer for your Device is non-transferable and not redeemable for any other consideration other than what is offered.
Inspection: Upon receipt of the Device, UCell2us will, in its sole discretion, determine the actual Device value, weighing factors that may include the actual make, model, condition and operational nature of the Device. As a part of the Device inspection, UCell2us may test that it powers up and retains a charge (as applicable), that all parts are included and intact, and ensure that all available features function correctly. Most issues with your Device are easily noticed, however, certain issues with your Device may not be known to you at the time of submission, but if issues exist, UCell2us will likely find them during inspection. If the Device differs in any way from the description you provided, UCell2us may provide you with a Revised Offer to reflect the actual Device value and notify you of the price change, as described below. UCell2us has the option to accept or reject the Device, including, without limitation, to reject any Device not conforming to the description you provided, any Device modified in such a way that it no longer conforms to the original factory specifications, any locked Device whose lock cannot be bypassed or any Device no longer complying with applicable laws or regulations (e.g., FCC rules, etc.) and/or any Device damaged in transit. If uCell2us rejects the Device for any of these reasons or if the Device is lost or stolen in transit, the Offer automatically expires and is revoked. If you are unsure of the condition, model or any others factors about your Device, please e-mail us at email@example.com.
Condition of the Device: Devices must conform to the following conditional ratings listed on the Website for each Device: (a) Damaged; (b) Good; or (c) Flawless. UCell2us reserves the sole right to determine the final conditional rating of the Device received. All phones must have a clear and easy to read Electronic Serial Number ("ESN") or International Mobile Equipment Identity ("IMEI") number on the back or underneath the battery of the phone. Phones with the ESN or IMEI removed will be categorized as Damaged, and your Revised Offer may be reduced to $0.
Device Accessories: When sending your device to uCell2us, you must include any accessories for the Device that are included in your description when uCell2us calculated your Offer on uCell2us or are specified in the instructions provided by uCell2us to ship your Device. These accessories may include adapters, power cables, batteries or any other item required to operate the device. For certain devices, accessories may not be required, but if uCell2us explicitly requires you to provide specified item(s), failure to include any of the item(s) may impact the final value of your Device and may result in a Revised Offer.
Passwords and Device Locks: You must remove all passwords and locks from your Device prior to sending them to uCell2us. If uCell2us is unable to fully and completely operate your Device without the use of passwords or device locks, then it may either re-categorize your product's condition as "Damaged," with a corresponding lower price, or return the Device. Examples of passwords and locks include, but are not limited to: BIOS passwords, logins to the operating system, administrator logins, iOS Activation Locks, personal identification number or PIN locks on any part of the system, biometric encryption, etc.
Clear for Activation: Your Device must be "Clear for Activation." This means that you are responsible for: (a) properly deactivating the Device with the cellular service carrier; (b) paying off any outstanding balance on that account prior to shipping the Device to uCell2us; and (c) ensuring your Device has not been reported as lost or stolen. If uCell2us receives a Device that is NOT Clear for Activation, your Revised Offer may be reduced to $0.
Tampering with the Device: If UCell2us receives a Device that has signs of being opened and/or there is internal damage to the Device that was clearly done by a person, uCell2us will revise the Offer. For example, if a Device is inoperable when submitted and uCell2us finds missing parts and/or wires cut upon opening the Device, then uCell2us will provide a Revised Offer that may be reduced to $0.
uCell2us reserves the right to revoke the original Offer and provide a "Revised Offer" for the Device if: (a) you indicated the Device is in the Flawless or Good condition but it is not as described, and/or (b) you indicated the Device is in the Damaged condition but it is crushed, bent or has missing parts, and/or (c) you indicated a different model than that you sent to uCell2us, and/or (d) the Device is received in the mail more than thirty (30) days after you accepted the original Offer. In the event uCell2us provides you with a Revised Offer, you shall have the option of accepting or rejecting the Revised Offer. You will have seven (7) calendar days after uCell2us and/or uCell2us sends the Revised Offer via e-mail to the e-mail address you provided to accept or reject the Revised Offer via e-mail or phone response. If you accept the Revised Offer, you will be paid as described in Section 6. If you reject the Revised Offer, the Device will be returned to the mailing address you provided on the Website during checkout free of charge. If the Revised Offer is neither affirmatively accepted nor rejected by you during the seven (7) calendar day period, uCell2us will consider the Revised Offer to have been accepted by you and you will be issued payment for the Revised Offer price within two (2) business days.
uCell2us shall notify you via e-mail when uCell2us has received your Device. uCell2us shall have seven (7) business days from the date uCell2us receives the Device to: (a) notify you that you must take an action regarding a bad or active ESN or a device lock (b) provide confirmation to uCell2us to initiate payment in the amount of the Offer price, or (c) provide you with a Revised Offer. If you are contacted to take an action regarding a bad or active ESN or a device lock, you will have five (5) calendar days to complete such action. If you successfully complete the required action, uCell2us shall have five (5) business days to initiate payment in the amount of the Offer price or provide you with a Revised Offer. If you fail to complete the required action, uCell2us may return your device or provide a Revised Offer that may be reduced to $0. In the event you receive and accept a Revised Offer, uCell2us shall have two (2) business days from the date of your acceptance to provide confirmation to uCell2us to initiate payment in the amount of the Revised Offer price. If you do not receive the applicable Offer or Revised Offer payment outlined above from uCell2us, a reissue payment shall only be sent if requested by you within six (6) months from the date that confirmation is sent by UCell2us to uCell2us to initiate the original payment. uCell2us may offer payment in a variety of commercially reasonable forms, including but not limited to, check or PayPal electronic payment, and shall process the payment in accordance with your selection of the particular payment options available at the time of checkout on the Website
Non-Electronic Payment Methods.
If payment is made by a non-electronic payment method, such as check, such payment shall be sent via regular, U.S. mail.
Electronic Payment Method (PayPal).
If payment is made through PayPal, the payment shall be placed directly into the PayPal account, as provided by you during the checkout process or a subsequent communication with uCell2us, and available to you in accordance with PayPal standard procedures. uCell2us is responsible for any transactional fee imposed by PayPal.
By using the uCell2us Services, you agree to transact with uCell2us electronically. You are required to provide uCell2us with accurate and complete contact names, mailing address, and e-mail address. It is your duty to keep your e-mail address accurate, valid and up to date and to ensure that e-mails uCell2us sends you are not filtered or stopped by spam filters or other types of e-mail blocking functionalities. It is also your duty to obtain all equipment and services needed to access and use your e-mail including all devices, Internet browsers and Internet access. uCell2us shall not be held responsible for communication errors due to: (a) your contact information being inaccurate or incomplete; (b) e-mails sent to you being blocked or filtered as spam; or (c) your inability to access your e-mail at the e-mail address you provided.
Your acceptance of the original Offer and/or any Revised Offer is final and you may not change your mind later about accepting such offer. Except as specifically set forth below, all right, title and interest in and to the Device shall be passed to UCell2us upon issuance of payment to you for the Offer price. Once title passes to uCell2us, uCell2us may re-sell, recycle or donate the Device at any time, in its sole discretion. uCell2us cannot and does not guarantee that it will be able to honor any request for return of the Device and/or any data or information contained in the Device once title has passed to uCell2us. Notwithstanding anything herein to the contrary, for an Offer price of $0 or a Revised Offer price of any amount, the passing of title shall occur in accordance with the following:
In the event that the Offer price is $0, all right, title and interest in and to the Device shall pass to uCell2us upon uCell2us' receipt of the Device.
In the event that you receive a Revised Offer, all right, title and interest in and to the Device shall pass to uCell2us upon your acceptance of the Revised Offer, whether affirmatively or by failure to reject the Revised Offer on time.
It is your responsibility to remove any and all personal information and data from all the Device(s) including, but not limited to, phonebook entries, personal codes, e-mail addresses, personal addresses, IM addresses, photos, and downloaded files prior to shipment of the Product(s) to the Company. You should also remove any SIM cards as these may contain sensitive information and are not needed. Although uCell2us' standard practice is to remove all personal information from your Device, uCell2us make no guarantee that uCell2us will do so. Once the data is removed from the Device, it can no longer be retrieved. By sending uCell2us your Device, you agree to release uCell2us from any claim as to the Device, the data stored in such Device, or any information on any media used in conjunction with the Device, or for such data's security, integrity, confidentiality, disclosure or use. uCell2us is not responsible for: (a) any loss or damage suffered by you due to any personal information or data that is not erased from the Device and may be transferred to a third party; or (b) any loss of data after you submitted your Device to uCell2us.
Timing: Your Device must be
Liability: uCell2us is not liable or responsible for lost, stolen or damaged Device(s) during shipping. Although uCell2us will provide you with a free prepaid shipping kit to send your Device(s) to the uCell2us' facility, any loss or damage during transit, either to or from uCell2us' facility, is your responsibility. If you wish to insure your package, you must purchase insurance at your sole expense.
Return Shipping: In the event you receive a Revised Offer and you reject that Revised Offer, uCell2us will return your device free of charge, with the exception of the receipt of a stolen or counterfeit Device(s).
uCell2us recognize that privacy is very important. All personal information sent to uCell2us via electronic mail, over the phone or social media such as email addresses, phone numbers, mailing addresses, names and PayPal accounts will be kept confidential. Your information may be used to complete your transactions with uCell2us and to contact you in the future. uCell2us will not share your personal information with third parties without your permission, except in the limited circumstances described below.
uCell2us may provide your personal information to companies that provide services to help uCell2us with their business activities such as fulfilling your request for a free shipping kit. These companies are authorized to use your personal information only as necessary to provide these services to uCell2us.
uCell2us may disclose your personal information when uCell2us reasonably believes that it is required by a law or legal process and to protect and defend the rights and interests of uCell2us, their affiliates, suppliers, or users. In the event uCell2us goes through a business transition, such as a merger, being acquired by another company, or selling a portion of their assets, users' personal information will, in most instances, be part of the assets transferred.
If you have any questions or have any security concerns please feel free to contact uCell2us and/or UCell2us at firstname.lastname@example.org.
You agree to indemnify and hold uCell2us, and their parent, subsidiaries, affiliates, officers, directors, agents, and employees harmless from any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees), made by any third party due, connected to, or arising out of your violation or breach of these Terms and Conditions, or your violation of any law or the rights of any third party. uCell2us reserves the right to assume the exclusive defense and control at your expense of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with uCell2us defense of such claim.
IN NO EVENT SHALL UCELL2US OR ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS OR CONTRACTORS BE LIABLE FOR ANY COMPENSATORY, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY, OR ANY CLAIMS BY YOU OR THIRD PARTIES WHATSOEVER WITH RESPECT TO YOUR TRANSACTIONS WITH UCELL2US.
In addition, UCell2us' aggregate liability and the liability of its directors, officers, employees, affiliates, agents or contractors to you or any third parties in any circumstance is limited to the greater of (a) the estimated value of the Device(s) as stated in the initial Offer or (b) $50.
uCell2us, as the provider of the marketplace for you and uCell2us, is not responsible for the uCell2us Services, including the transaction between you and uCell2us to sell/purchase your Device. By using the uCell2us Services through the uCell2us Website, you agree to release uCell2us and uCell2us's officers, directors, agents, subsidiaries, joint ventures, employees, attorneys, successors and assigns from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of, resulting from or in any way connected with the uCell2us Services.
Except for uCell2us being a third party beneficiary of the release as described above, nothing expressed or implied in these Terms and Conditions is intended or shall be construed, to confer upon or give any person, firm or corporation other than you and uCell2us, any rights, remedies, obligations or liabilities under or by reason of this Agreement, or result in their being deemed a third party beneficiary of this Agreement.
These Terms and Conditions constitute the entire agreement between you and UCell2us regarding the subject matter hereof and supersedes any other agreements or understandings (whether written or oral) between you and uCell2us regarding the subject matter hereof.
uCell2us’ waiver of, or failure to enforce, any right, term or provision of these Terms and Conditions on one occasion will not be deemed a waiver of any other right, term or provision on the same occasion or the same right, term or provision on any other occasion.
If a court of competent jurisdiction declares any provision of these Terms and Conditions to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected or impaired, and the provision that is held to be invalid, illegal or unenforceable shall remain in effect as far as possible in accordance with the intention of the parties.
uCell2us Terms and Conditions will be governed by the laws of the Commonwealth of Virginia, without reference to its conflict of law principles. You and uCell2us agree to submit to the exclusive jurisdiction of the federal and state courts located in Virginia with respect to disputes hereunder.
uCell2us reserves the right to modify these Terms and Conditions at any time. If you do not agree to the changes, you should discontinue using the UCell2us Services. Your continued use of any UCell2us Services after any changes take effect constitutes your acceptance of the changes. Each time you submit a Device for sale on the Website, you reaffirm your acceptance of the Terms and Conditions as in effect at the time of such use. You are responsible for reviewing the Terms and Conditions each time you use the UCell2us Services. Changes to the Terms and Conditions are effective immediately upon posting on the Website.
At uCell2us, we do our best to ensure the seller is the rightful owner of any item we buy. We are using the latest technology to try to identify stolen devices and not perpetuate the sale of them. A big part of reducing the incidences of device theft involves consumer education. We encourage our customers to record their devices Electronic Serial Number (ESN) and if the device is ever stolen to report it to the local police and their cellular carrier, and to consider various apps available to help keep track of their electronics and delete data remotely, if needed.
As part of our online trade-in process, each of our customers are required to contractually confirm the device is in fact theirs to sell and has not been reported as lost or stolen. We also remind customers at several points in the process that we do not accept items that have been reported lost or stolen.
If a consumer has lost or had a device stolen, consumers should call their carrier. We also recommend that consumers file a police report.
We regularly assist law enforcement in the investigation of stolen property. We record the device’s electronic serial number for each item we receive, so we can provide a trail for items under inquiry. Also, all devices, regardless of whether they are reported as lost or stolen, go through our data wipe process.